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General terms and conditions

General terms and conditions of sale of Charlies Candles BV

At Charlies Candles BV, we want to ensure that relations with our customers run as smoothly as possible. We appreciate the confidence that you have in Charlies Candles BV and therefore take your rights very seriously. With the below-mentioned preliminary information and conditions of sale, we want to give you a clear overview of your rights, and sometimes also obligations. If there is anything that is not clear, we would appreciate it if you would let us know.

Please read this information carefully before agreeing to it and do so each time you place a new order. Charlies Candles BV can change these conditions and the new conditions will apply to a new order. The current conditions apply to the order you are about to place. You can print the text or save it on the hard disk of your computer.

Art.1 Scope

These General Terms and Conditions of Sale (hereinafter the "GTC") define the mutual rights and obligations in the event of the online purchase of our products in our e-commerce webshop. These GTC are applicable when the products of Charlies Candles BV, with registered office at Kampveld 1, 8020 Oostkamp with enterprise number BE.0758.683.817 (hereinafter "Seller") are ordered by a customer (hereinafter "Customer").

The GTC express all the obligations of the parties, to the exclusion of the Customer's own conditions. The Customer is deemed to accept them without reservation, failing which his order will not be validated. By placing an order, the Client acknowledges having read these GTC and explicitly accepts the rights and obligations they contain.

Exceptions to the provisions of the GTC may be made in certain cases, provided such exceptions have been agreed in writing. Such exceptions may consist of amending, adding or deleting the provisions to which they relate and will not affect the application of the other provisions of the GTC.

These General Terms of Sale apply only if the Customer is a natural or legal person who acquires or uses the products exclusively for non-professional purposes and purchases these products at a distance.

Art.2 Price  

All prices stated are expressed in EURO, always including VAT and all other compulsory charges or taxes to be borne by the Customer, price changes and typing errors reserved.

If delivery, reservation or administrative costs are charged, this will be stated separately. The price stated refers only to the articles as described word for word. The accompanying photos are intended for decoration and may contain elements that are not included in the price. Also not included in the price are surcharges such as the recupel contribution, and the cost of delivery. In any case, these additional costs are explicitly mentioned on the order form, i.e. before you place the order. Please read this carefully.

Charlies Candles BV reserves the right to change the prices of the goods, in particular when a legal price-determining factor gives rise to this.

Art.3 Offer

Despite the fact that the online catalogue and e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding to Charlies Candles BV. Charlies Candles BV is only bound to an obligation of means in relation to the accuracy and completeness of the information offered. Charlies Candles BV is not liable in any case of material errors, misprints or printing errors. Charlies Candles BV has the right to correct errors, even if an order has already been confirmed. In this case, the customer has the right to choose whether to cancel the purchase or confirm it at the corrected price or condition. If the Customer does not confirm the purchase within one week, Charlies Candles BV will assume that the Customer has decided not to make a purchase. If the Customer has specific questions about sizes, colour, availability, delivery period or delivery method, for example, we request that the Customer contact our customer service department first. The offer is valid while stocks last and can be adjusted or withdrawn by Charlies Candles BV at any time. Charlies Candles BV cannot be held liable for the unavailability of a product or service.

Art.4 Offers and orders

Our quotations are not binding on us. The prices quoted may be subject to fluctuations or changes in the prices of raw materials, currencies, wages and taxes.

With regard to the price, we commit ourselves, if necessary taking into account the aforementioned fluctuations, only for the duration specified in our offer. If no period is indicated, a maximum period of 14 days applies.

You must be of age to place an order. If you are still a minor, you may not place this order. This must be done by your parents or your legal representative.

Charlies Candles BV is entitled to refuse an order in writing, as a result of a serious shortcoming on the part of the Customer with regard to the order or any other order or agreement in which the Customer is involved.

An order, including those recorded by our agents or representatives, is only binding if it is expressly accepted by us in writing and/or confirmed by e-mail at the e-mail address provided by the Customer. The order is only valid if 50 percent of the advance payment has been made.

Art.5 Online purchases

By confirming the order you agree to our terms and conditions, prices and descriptions of products. We reserve the right to block your order if the delivery address is incorrect or if there are problems with the payment. The order is accepted and confirmed by entering data on successive pages/screens:

  1. Add the selected products to the shopping basket;
  2. Confirm the shopping basket with the order;
  3. Enter data + Select type of delivery;
  4. Information prior to purchase;
  5. Acceptance of these conditions of sale;
  6. Choose payment method and confirm.

Art.6 Cancellation

Cancellation of the order is possible up to 3 calendar days after the placement of the order and provided it is confirmed by us in writing. In case of cancellation, any advances paid will be refunded, except for a lump sum of EUR 20 for administration, without prejudice to proof of higher damage by the Seller.

Art.7 Payment 

The Customer has the choice between the following payment methods:

- Bancontact, Mister Cash: Thanks to 3-D Secure, customers can pay safely online via Bancontact, now Mister Cash. The customer can complete the payment based on the card number, expiry date and your digipass. This is done via an SSL-secured server which sends credit card data securely.

Unless explicitly agreed otherwise in writing, the invoice is payable 14 days after the invoice date. In the event of non-payment of all or part of the price, the outstanding amount shall, ipso jure and without further notice, be increased by an annual interest of 12% and a fixed compensation of 10%, with a minimum of €50 and a maximum of €150.

Art.8 Delivery

The products are delivered as described on the invoice or the order form. The Customer must immediately check the products delivered.

Since our order processing system cannot take all these criteria into account, it is possible that the delivery cost price is higher or lower than that shown on the order confirmation. You will then be informed within seven working days. These delivery costs are also due if the order cannot be delivered or if an order is partially returned.

The delivery is made to the consumer's home. Unless otherwise agreed, the goods will be delivered within 7 days after receipt of the order at the address given by the customer when ordering. The delivery dates given by us are for information only and cannot be understood as binding. Failure to meet the delivery date cannot give rise to any compensation on the part of Charlies Candles BV as the delivery dates are provided for information purposes only and without any obligation. If this is not complied with, the Customer is required to compensate the Seller for all damage, including waiting times, storage costs and costs for maintaining the item.

Delays in deliveries do not entitle the Customer to revoke the order or claim damages. The company shall not be liable in the event of a delay by the delivery service (postal service or courier service).

The products listed by the Seller are only offered to the extent that the products are in stock. If they are not in stock, the Vendor shall inform the Customer as soon as possible. The Vendor then offers the Customer the choice between a refund, an amended delivery or a postponed delivery.

Art.9 Right of withdrawal

Art.10 Contact

You can reach us at the following number +32 470 49 44 65 or by e-mail at

Last updated on 17 November 2020.

Annex 1: Model withdrawal form 

Dear Customer, You should only complete and return this form if you wish to withdraw from the contract.

To Charlies Candles BV, established at Kampveld 1, Oostkamp 8020 with company number ____________ to be contacted at the following e-mail address

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*):

Ordered on (*)/Received on (*):

Name(s) of consumer(s) :

Consumer address(es) :

Signature of consumer(s) (if this form is notified on paper):

Date :

(*) Delete where not applicable.