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Cookie Policy

Cookie Statement Charlies Candles

Why do we use cookies?

  • To ensure that the website works properly and you have an optimal user experience.
  • To gain insight into the number of visitors to our site and the pages they view.
  • To make it possible to integrate social media on the website.
  • To generate advertising tailored to your needs.

What is a cookie?

A cookie is a simple small file that is sent with pages from this website and stored by the browser on the hard drive of your computer. The information stored therein can be sent back to our servers on your next visit. A cookie is a file containing an ID (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The ID is then sent back to the server each time the browser requests a page from the server. Cookies are small pieces of data stored in a visitor's browser. They are typically used to track what settings users have selected and what actions they have taken on a site.

Cookies cannot be used to identify individuals; a cookie can only identify a machine. Cookies typically do not contain information that personally identifies a user, but personal information we store about you may be linked to information stored in and obtained through cookies.

Use of permanent cookies

With the help of a permanent cookie we can recognize you when you visit our website. The website can therefore be adjusted to your preferences. Even if you have given permission for placing cookies, we can remember this by means of a cookie. This saves you having to repeat your preferences over and over again, which in turn saves you time and makes it easier for you to use our website. Permanent cookies are stored by a web browser and remain valid until the set expiry date, unless they are removed by the user before the expiry date through the settings of your browser.

Use of session cookies

A session cookie expires at the end of the user session when the web browser is closed. They typically store information in the form of a session identifier that does not personally identify the user. A session cookie allows us to see which parts of the website you have viewed during this visit. This enables us to adapt our service as much as possible to the surfing behaviour of our visitors. These cookies are automatically removed as soon as you close your web browser.

Google Analytics

Through our website, a cookie is placed by the company Google, as part of the 'Analytics' service. We use this service to track and get reports about how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google's behalf. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services.

The information that Google collects is anonymised as much as possible. Your IP address is expressly not provided. The information is transmitted to and stored by Google on servers in the United States. Google states it will adhere to the Safe Harbor principles and is affiliated to the Safe Harbor program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Right of access and correction or deletion of your data

You have the right to request access to and correction or deletion of your data. In order to prevent abuse, we may ask you to adequately identify yourself. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser.

You can send your question using the contact details which can be found on our Privacy Statement.

The cookies we use

Name Lifetime Purpose
DFTT_END_USER_PREV_BOOTSTRAPPED Two years It tells Charlies Candles that we have already created a record for this site visitor, so there is no need to work around it and it saves us some loading time. Charlies Candles classifies these cookies as Functionality type.
XSRF-TOKEN Session This cookie contains a unique ID which is a link to the user's session information in your database. The browser provides this cookie on future requests and the server knows who you are.
__gads < 2 years The purpose of this cookie is to measure interactions with the ads on that domain and to prevent the same ads from being shown to you too often. These cookies cannot be read by Google when you are on a site other than the one on which they are placed.
__hssc 1 year This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each page in a session) and session start timestamp.
__hssrc Session When HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
__hstc 2 years The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit) and session number (in increments for each subsequent session).
__utma 1 year 6 months This cookie keeps track of how many times a visitor has been on the site in relation to the cookie, when their first visit was and when their last visit took place. Google Analytics uses the information from this cookie to calculate things like Days and Visits to buy.
_ga 2 years The customer ID is stored in the Google Analytics cookie. The GA cookie is set when a person visits your website for the first time. Google Analytics sends the client ID with each hit to associate hits with a user. The GA cookie can only exist on the device and browser where it is set.
__utmx 18 months These Google Analytics cookies are used to engage users with Content Experiments.
hubspotutk 10 years This cookie is used to track the identity of a visitor. This cookie is passed to HubSpot when forms are submitted and is used when deduplicating contacts.
_fbc 3 months This Facebook cookie will only be set if the user has landed on our page with a fbclid URL parameter. It will contain a click ID to be used to track Facebook Pixel events back to the Facebook click.
_fbp 3 months Used by Facebook to deliver a range of advertising products such as real-time bidding from third party advertisers. The main purpose of this cookie is: Targeting
_gcl_au 1 month Used by Google AdSense to experiment with ad efficiency on websites that use their services.
_gid 1 day Records a unique ID that is used to generate statistical data on how the visitor uses the website.
_hjid 6 months Hotjar cookie: This cookie is set when the customer first lands on a page containing the Hotjar script. It is used to maintain the Hotjar User ID, unique to that site on the browser. This ensures that behavior on subsequent visits to the same site is attributed to the same User ID.
_hjptid Session Hotjar cookie: This cookie is set when the customer first lands on a page containing the Hotjar script. It is used to maintain the Hotjar User ID, unique to that site on the browser. This ensures that behavior on subsequent visits to the same site is attributed to the same User ID.
ajs_anonymous_id 1 year These cookies are generally used for Analytics and help count the number of people visiting a particular site by tracking whether you have been there before. This cookie has a lifetime of 1 year.
ajs_group_id 1 year This Analytics cookie gives you a unique group ID.
Ajs_user_id 1 year This Analytics cookie gives you a unique user ID.
c_user 3 months The c_user cookie contains the user ID of the currently logged in user. ... If the 'keep me logged in' checkbox is ticked the cookie will expire after 90 days of inactivity. If the 'keep me logged in' check box is not set, the cookie is a session cookie and thus deleted when the browser is closed.
datr 1 year 6 months The purpose of this cookie is to identify the web browser used to connect to Facebook, regardless of the logged in user. This cookie plays an important role in Facebook's security and integrity functions.
fr 3 months Used by Facebook to deliver a range of advertising products, such as real time bidding from third party advertisers.
intercom-session 6 days This cookie is used to show the user more relevant advertisements. Purpose: Targeting/Advertising
laravel_cookie_consent 20 years This cookie is used to track the user's consent to cookies.
laravel_session Session These cookies are used to store file - sessions in storage/framework/sessions.These files are stored in secure, encrypted cookies.
mp_hj_mixpanel 4 months This cookie is used to apply Analytics.
optimizelyBuckets 8 years This cookie is used to apply Analytics.
optimizelyEndUserId 7 years This cookie is used to apply Analytics.
optimizelySegments Session This cookie is used to apply Analytics.
sb 2 years Allows you to log in and subscribe via Facebook
wd 3 months Allows you to log in and subscribe via Facebook
wp-settings-4 1 year WordPress cookie for a logged in user. WordPress also sets a few wp-settings-[UID] cookies. The number at the end is your individual user ID from the user database table. This is used to customize your view of the admin interface, and possibly the main site interface as well.
wp-settings-time-4 1 year WordPress cookie for a logged in user. WordPress also sets a few wp-settings-[UID] cookies. The number at the end is your individual user ID from the user database table. This is used to customize your view of the admin interface, and possibly the main site interface as well.

Enabling and disabling cookies

You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard disk. More information about enabling, disabling and deleting cookies can be found in the instructions and/or by using the Help function of your browser.

Most browsers allow you to refuse cookies and delete existing cookies as well. The methods for doing this vary from browser to browser and version to version. However, please note that some graphics may not appear correctly or you may not be able to use certain applications.

You can obtain up-to-date information on blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).